Fast response time, delivery of our service and satisfied clients/end-users are very important for us. That is why we operate under strict SLA. You, as our client, can choose which availability you wish to have from our side (eg. 24/7 or 8/5) and which response time would you like for certain service (eg. 10 min, 30 min, 1 hour, 2 hours, NBD). Example:
| Type of incident / activity | Description of severity | Availability | First response |
|---|---|---|---|
| Severity 1 (S1) | Your network/server environment is "down" or there is a critical impact to your business operations. | 24x7 | 0.5h |
| Severity 2 (S2) | Operation of an existing network or environment is severely degraded, or significant aspect of your business operation is negatively affected by inadequate performance. | 24x5 | 1h |
| Severity 3 (S3) | Operational performance of your network or environment is impaired while most business operations remain functional. | Working hours | 4h |
| Severity 4 (S4) | You require information or assistance with IT equipment capabilities, installation or configuration. There is little or no effect on your business operations. Also system design/modification is classified as this severity. | Working hours | NBD |
SuperAdmins provides you with the experience, expertise, and knowledge transfer to take the fast lane towards your business goals.
Contact Us