Fast response time, delivery of our service and satisfied clients/end-users are very important for us. That is why we operate under strict SLA.
You, as our client, can choose which availability you wish to have from our side (eg. 24/7 or 8/5) and which response time would you like for certain service
(eg. 10 min, 30 min, 1 hour, 2 hours, NBD).