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24/7/365 SUPPORT

We've got your back

Proactive expert support for your entire IT infrastructure

We proudly carry our name, which abbreviates our business philosophy. IT infrastructure support is what we know best, and our outstanding service level comes as a result of years in effective and versatile system support and maintenance for various clients – from startups to enterprise businesses.

Around the clock availability

There is always a SuperAdmin at your disposal, covering holidays and after hours

No hidden service costs

We guarantee a complete cost transparency, which means no hidden expenses

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IT Infrastructure Support:

Uninterrupted functioning of IT infrastructure is a precondition for stable and efficient business. We can recommend a several different models of IT support depending on the size of supported infrastructure.

SuperAdmins provides remote support for a wide range of platforms and solutions. Our team consists of Microsoft / Linux/ Networking/ Storage/ Virtualization/ Cloud experts, capable of delivering a comprehensive service regarding any given IT task.

IT End-user Support:

Whether your client’s requests are received directly or via ticketing system, our IT specialists act as an addition to your Service Desk and resolve these requests 24/7.
Every request and response gets documented, time tracked and delivered in a form of a report.

We provide support for the folowing technologies:

 

•  Public Cloud: AWS, Microsoft Azure, Google Cloud Platform, Digital Ocean
•  Orchestration tools: Ansible, Chef, Puppet, SaltStack, CloudFormation
•  CI/CD tools: Jenkins, Travis, GitHub, Bitbucket, CodePipeline, Azure Pipelines
•   Virtualization: Server virtualization, VDI and App virtualization (VMware ESXi, Xen, Hyper-V, KVM)
•  Containerization: Docker, Docker Swarm, Kubernetes, LXC
•  Servers: Linux (all distributions), Windows Server (all versions), operating systems with related services
(Web, App, Mail, Collaboration, Database, Active Directory…)
•  Networking: Active network devices – L2/L3 switches, routers, firewalls, Load Balancers (Cisco, HPN, Juniper, Citrix NetScaler, Barracuda)
•  Consumer technologies: Client operating systems (Windows), Office 365
•  Cloud and hosting billing/orchestration: WHM/cPanel, OnApp, HostBill, Plesk

Easy communication

We provide support through the ticketing system, chat and voice

Well structured workflow

SuperAdmins predefined processes are ensuring successful cooperation and service delivery

Your dedicated experts

IT project manager handling technical team/requests and Account manager responsible for quality of delivered services on SuperAdmins side

Regular status reporting

We provide regular status reports to ensure transparency and keep you always up-to-date

No language barriers

Our IT specialists are fluent in English

A complete support on all levels

Our support team covers all from basic troubleshooting and L1 incident management, to L3 escalation handled by experts with 7+ years of experience.

Looking for cloud computing experts?

Get in touch!