Europe: Belgrade, Serbia • Ljubljana, Slovenia
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IT Infrastructure

IT Infrastructure Support

Uninterrupted functioning of IT infrastructure is a precondition for stable and efficient business. We can recommend a several different models of IT support depending on the size of supported infrastructure.

SuperAdmins provides remote support for a wide range of platforms and solutions. Our team consists of Microsoft / Linux/ Networking/ Storage/ Virtualization/ Cloud experts, capable of delivering a comprehensive service regarding any given IT task.

Technologies we support:

  • Public Cloud: AWS, Microsoft Azure, Google Cloud Platform, Alibaba Cloud, Digital Ocean
  • Orchestration tools: Ansible, Chef, Puppet, SaltStack, CloudFormation
  • CI/CD tools: Jenkins, Travis, GitHub, Bitbucket, CodePipeline, Azure Pipelines
  • Virtualization: Server virtualization, VDI and App virtualization (VMware ESXi, Xen, Hyper-V, KVM)
  • Containerization: Docker, Docker Swarm, Kurbenetes, LXC
  • Servers: Linux (all distributions), Windows Server (all versions), operating systems with related services (Web, App, Mail, Collaboration, Database, Active Directory…)
  • Networking: Active network devices – L2/L3 switches, routers, firewalls, Load Balancers (Cisco, HPN, Juniper, Citrix NetScaler, Barracuda)
  • Consumer technologies: Client operating systems (Windows), Office 365
  • Cloud and hosting billing/orchestration: WHM/cPanel, OnApp, HostBill, Plesk

IT End-user SupportRead more

Benefits:

  • Our 24/7 availability
  • Fast response time : we operate under strict SLA
  • Support delivery method: ticketing system, chat and voice
  • IT project manager handling technical team/requests and Account manager responsible for handling quality of delivered services on SuperAdmins side
  • SuperAdmins predefined processes are guarantee for successful cooperation and service delivery
  • Our pricing model is simple and transparent, without hidden/additional costs
  • Regular reporting to ensure transparency
  • Team of all 3 levels of expertise
Level of expertise Responsibility Years of experience
L1 Basic Troubleshooting 1-3
L2 Advanced Troubleshooting 3-7
L3 Escalation Support >7