Whether your client’s requests are received directly or via ticketing system, our IT specialists act as an addition to your Service Desk and resolve these requests 24/7.
Every request and response gets documented, time tracked and delivered in a form of a report.
We provide End-user support for the following technologies:
- Public Cloud: AWS, Microsoft Azure, Google Cloud Platform, Alibaba Cloud, Digital Ocean
- Orchestration tools: Ansible, Puppet, Chef, SaltStack, CloudFormation
- CI/CD tools: Jenkins, Travis, GitHub, Bitbucket, CodePipeline, Azure Pipelines
- Virtualization: Server virtualization, VDI and App virtualization (VMware ESXi, Xen, Hyper-V, KVM)
- Containerization: Docker, Docker Swarm, Kurbenetes, LXC
- Servers: Linux (all distributions), Windows Server (all versions), operating systems with related services (Web, App, Mail, Collaboration, Database, Active Directory…)
- Networking: Active network devices – L2/L3 switches, routers, firewalls, Load Balancers (Cisco, HPN, Juniper, Citrix NetScaler, Barracuda)
- Consumer technologies: Client operating systems (Windows), Office 365
- Cloud and hosting billing/orchestration: WHM/cPanel, OnApp, HostBill, Plesk
IT Infrastructure Support – Read more