Europe: Belgrade, Serbia • Ljubljana, Slovenia
00 381 11 440 9 400

IT End-user Support

IT End-user Support:

Whether your client’s requests are received directly or via ticketing system, our IT specialists act as an addition to your Service Desk and resolve these requests 24/7.

Every request and response gets documented, time tracked and delivered in a form of a report.

We provide End-user support for the following technologies:

  • Public Cloud: AWS, Microsoft Azure, Google Cloud Platform, Alibaba Cloud, Digital Ocean
  • Orchestration tools: Ansible, Puppet, Chef, SaltStack, CloudFormation
  • CI/CD tools: Jenkins, Travis, GitHub, Bitbucket, CodePipeline, Azure Pipelines
  • Virtualization: Server virtualization, VDI and App virtualization (VMware ESXi, Xen, Hyper-V, KVM)
  • Containerization: Docker, Docker Swarm, Kurbenetes, LXC
  • Servers: Linux (all distributions), Windows Server (all versions), operating systems with related services (Web, App, Mail, Collaboration, Database, Active Directory…)
  • Networking: Active network devices – L2/L3 switches, routers, firewalls, Load Balancers (Cisco, HPN, Juniper, Citrix NetScaler, Barracuda)
  • Consumer technologies: Client operating systems (Windows), Office 365
  • Cloud and hosting billing/orchestration: WHM/cPanel, OnApp, HostBill, Plesk

IT Infrastructure SupportRead more

Benefits:

  • Our 24/7 availability
  • Fast response time : We operate under strict SLA
  • Integration in to your ticketing / ITSM system
  • IT specialists are fluent in English
  • SuperAdmins predefined processes are guarantee for successful cooperation and service delivery
  • Our pricing model is simple and transparent