- Posted by Tamara Dutina
- On June 11, 2020
- 0 Comments
- aws, aws chime, chatbot, slack
The existing partnership is being taken to the next level with AWS supporting voice and video calls on Slack
Just a couple of weeks ago, the world was buzzing about the new prospect in the world of collaboration tools (a very popular world these days). Microsoft Fluid was announced with all bells and whistles as the new, biggest counterpart to Google Docs, as the ultimate business cooperation solution.
Not long after, another interesting news popped up: Slack has extended their partnership with Amazon Web Services with an/the intention to deliver the future of enterprise workplace. So, watch out Microsoft?
Amazon Chime will support Slack calls
“The future of enterprise software will be driven by the combination of cloud services and workstream collaboration tools,” said Stewart Butterfield, CEO and co-founder of Slack. And clearly, this is exactly the direction the company intends to take in the upcoming period.
On June 4th, Slack announced their integration plans with the world’s most popular cloud provider. The cooperation item list is quite long: Slack, already a (heavy) AWS user, will extend the collaboration dramatically by including storage, compute, security, analytics, database and machine learning. On the other hand, AWS’ employees will be using Slack as the preferred internal communication platform.
The statement included many exciting announcements:
- Slack video and voice calls, as well as screen-sharing features, will be powered by Amazon Chime infrastructure. This may be the most significant change, as the expectations now gravitate towards a high-quality experience for users.
- AWS Key Management Service will be integrated with Slack Enterprise Key Management (EKM) for distribution and control of cryptographic keys. With numerous security breaches, the competitor Zoom was facing a few months ago, this novelty should not go undetected.
- Speaking of security – Amazon AppFlow will also be integrated with Slack, to provide secured data transfer between Slack and Amazon S3 storage and the Amazon Redshift data warehouse.
- AWS Chatbot will become a part of Slack, too. As stated, thanks to the incorporation of over 175 services, developers will be able to collaborate with their teams and manage all their cloud-based services directly from Slack.
A new dawn for Slack users?
What will this novelty change for Slack as a company and what for its users, we asked Darko Mesaros, Senior Developer Advocate at AWS.
“By relying on Amazon Chime to power its real-time communication, Slack will leverage AWS’s proven infrastructure to deliver high-quality and reliable user experiences while eliminating the cost and complexity of maintaining its own unified communications infrastructure. This gives the folks over at Slack time to focus on other features and, in the fullness of time, bring even better user experience to the end-user,” says Darko.
This is a big leap for Slack as they will be abandoning the 2015 technology, they’ve been using since the acquisition of the startup Superhero. The existing capabilities are quite basic, which is why Slack management hopes that small and medium businesses they’re aiming at, will find the platform more appealing and stable for business communication.
“The key word here is scale,” Darko continues. “This partnership will enable both companies to scale and meet demand and deliver enterprise-grade offerings to both our customers.
The feature, such as AWS Chatbot integration, enables Slack users to have tighter integration with AWS in the terms of interacting with the services, and be notified about certain events – for example – receive the status in real-time on their software delivery process or infrastructure provisioning, or even enable their end-users to gain some read-only information on AWS services through the use of this Chatbot.
If Slack is used in a help-desk/customer engagement role – with the integration of Amazon AppFlow, data can be transferred from Slack to AWS with more ease, and then be used for further processing, such as sentiment analysis or request statistics.“
The proven AWS infrastructure will definitely be a solid playground for Slack, whose management also revealed long-term plans involving a secured mobile video feature.